Can I cancel my order?
- If you need to cancel your order, please contact us within 12 hours after the order has been placed. Customers who cancel after this period may not receive a full refund. If you need to cancel your order, please contact us at [email protected] and we will work with you towards a solution.
Am I able to return/exchange coffee?
- For health safety reasons, once food products leave our facility, they are not able to be returned or exchanged. However, we do want you to be satisfied with your purchase! In the event you are not satisfied with your order, or an error was made, we will work with you to make it right. Please contact [email protected] within 30 days of receiving your order. We're happy to work with you to find a solution.
- Items purchased online cannot be returned to a Scooter's Coffee location.
Am I able to return/exchange hard goods and apparel?
- Hard good and apparel are not able to be returned or exchanged unless the product is damaged, or an error was made. If you received a damaged product or incorrect order, please contact [email protected]. We typically request a photo of the defective products for further review. Please reach out to us within 30 days of receiving your order.
- Items purchased online cannot be returned to a Scooter's Coffee location.
Does Scooter’s expedite shipping for mistakes? Yes
- Scooter’s Coffee is not responsible for inaccurate customer information, please check your order to ensure that the shipping and payment information you have entered is correct.
- Due to shipping variables (Holidays, Weather Delays, Employee Shortages); your shipping time may vary. Scooter’s Coffee is not liable for shipping delays. In the event of a delay, please use the tracking information provided and contact the carrier to resolve.
How long from order to ship (avg)?
- Please allow up to 5 business days for orders to ship.
Does Scooter’s provide tracking information?
- Yes, every order has tracking. If you have not received an order confirmation email or a tracking information email, please check your spam/junk folders. If you did not receive, please reach out to [email protected] to request tracking.
How long does a return take (credit processed)?
- Depending on your bank, it may take 2-5 business days to receive a refund.
Does Scooter’s accept returns from store purchases?
- No, however, in the event you are not satisfied with your order, or an error was made, we will work with you to make it right. Please contact [email protected].